Shipping Instructions

✈️ ARTHUR & HARPER SHIPPING AND DELIVERY POLICY

We are dedicated to ensuring your Arthur & Harper order arrives swiftly, safely, and carefully handled. We partner with reliable logistics providers to offer a seamless delivery experience. Below are the current terms regarding our shipping services.

I. ORDER PROCESSING AND TIMING

Processing Time:

  • All orders are typically processed and prepared for shipment within 1 to 3 business days (excluding weekends and public holidays).

Estimated Shipping Times:

Once shipped, you will receive an email containing a tracking link to monitor your order's journey.

Country Estimated Delivery Time
United States 6-10 Business Days
United Kingdom 6-10 Business Days
Canada 6-10 Business Days
Australia 6-10 Business Days
New Zealand 6-10 Business Days
EU (Other Countries) 6-10 Business Days

Note: Delivery schedules and fees are contingent upon your specific geographic location and the chosen shipping service.

II. SERVICE AND TRACKING

We offer secure shipping methods tailored to deliver your order efficiently.

International Shipping:

  • We currently serve the United States and other regions listed in the table above.

  • Delivery schedules and any required duties/taxes are subject to local postal service rules and customs procedures.

  • While we strive to meet the estimated timelines, minor delays may occasionally occur due to customs clearance processes.

  • For inquiries regarding international delivery, please contact us at support@arthur-harper.com.

III. ORDER CHANGES AND CANCELLATIONS

Order Modifications:

  • Requests to modify your order (e.g., address change, size adjustment, quantity) must be submitted within 12 hours of placing the order.

  • After this 12-hour window, the order may have entered the processing or shipping stage, making modifications unfeasible.

Order Cancellations:

  • You may cancel your order within 12 hours of purchase.

  • After 12 hours, the order is likely integrated into our logistics system and cannot be canceled. Please contact us immediately if you need to request a cancellation.

IV. HANDLING DELIVERY ISSUES

Missing or Damaged Items:

If your shipment arrives damaged or incomplete, you must notify us within 7 days of delivery to file a claim. Please include the following with your claim request:

  1. Your Order Number.

  2. Clear photographs of the outer packaging (for damaged items).

  3. A photograph of the packing slip (for missing items).

  4. A concise summary of the issue.

Claims submitted after the 7-day period may not be eligible for review or compensation.

Important Note on Packaging Damage:

If the exterior packaging is compromised during transit but the product inside remains fully intact and functional, the item will not be eligible for a replacement or refund.

Tracking Shows "Delivered" but Not Received:

If your tracking information indicates successful delivery, yet you have not received the package:

  1. First, directly contact the shipping carrier to open an investigation and file a claim.

  2. Once you have received official confirmation from the carrier regarding the missing package, forward this documentation to us at support@arthur-harper.com

Claims related to packages marked as delivered must be submitted to us within 7 days of the marked delivery date to be eligible for review.