Privacy Policy

🔒 ARTHUR & HARPER PRIVACY STATEMENT

Your privacy is paramount to us at Arthur & Harper. We highly value the trust you place in our brand and are dedicated to protecting your personal information. This Privacy Statement details the data we gather, the necessity of its collection, and how it is utilized to enhance your shopping experience with us. We aim for complete transparency and want you to have control over your data management.

This policy specifically covers the operations of our website, https://arthurharper.com. Please be aware that this statement does not extend to external websites or sources linked from our site. By interacting with our service, you acknowledge and consent to the practices outlined in this policy. We ensure that any personal data you provide is handled with the utmost confidentiality and diligence.

I. DATA COLLECTION OVERVIEW

We may collect the following data types when you engage with Arthur & Harper:

  • Identity & Contact Data: Your name, email address, postal address, and telephone number, collected during account creation, order placement, or customer service interactions.

  • Transaction & Financial Data: Purchase history (items, quantity, price) and securely managed payment details (billing address, payment method) handled using industry-standard encryption protocols.

  • Technical Data: Internet Protocol (IP) address, browser information, and device specifications, used for optimizing site performance and user experience.

  • Usage & Tracking Data: Information gathered via cookies and similar technologies to personalize the browsing experience and analyze site navigation patterns.

II. HOW WE OBTAIN YOUR DATA

We collect data through various interactions, including:

  • Forms: Data submitted via account registration, shipping forms, and contact forms.

  • Purchases: Necessary personal and payment details collected to fulfill your orders.

  • Subscriptions: Email addresses gathered for marketing newsletters and updates (subject to opt-in).

  • Customer Support: Information exchanged during messages, chats, or inquiries for follow-up and resolution.

  • Site Activity: Login history and order records used for account management and customization.

  • External Integration: Data resulting from your interactions with us through social media platforms.

III. PURPOSE OF DATA USE

The information collected is used exclusively to:

  • Process and Fulfill Orders: To manage, ship, and provide related support for your purchases.

  • Account Management: To deliver updates, order confirmations, and maintain your user account.

  • Enhance Experience: To offer personalized product recommendations and tailored content.

  • Analytics: To analyze site usage and improve our website's functionality and overall customer experience.

  • Marketing (Opt-in Only): To send promotional content or newsletters, with an accessible option to unsubscribe at any time.

IV. DATA SHARING AND DISCLOSURE

We are committed to never selling your personal data. Data sharing occurs only under necessary circumstances:

  • Third-Party Service Providers: Sharing data required for core operational functions, such as payment processors, shipping carriers, and customer review management systems (e.g., WebwinkelKeur). Our employees and partners are bound by strict confidentiality agreements.

  • Legal & Regulatory Compliance: Disclosure when legally obligated or in response to valid legal requests.

  • Business Operations: Transfer of data in connection with a merger, acquisition, or sale of business assets.

V. DATA STORAGE AND RETENTION

Your personal data is stored securely on our servers or with trusted third-party data hosts. We retain your information only for the duration necessary to achieve the stated purposes or as legally mandated. Upon expiry of the retention period, data is either securely deleted or rendered anonymous. We do not combine your collected data with unrelated third-party data.

VI. COOKIES AND TRACKING TECHNOLOGIES

We utilize cookies (small text files stored on your device) to:

  • Analyze website browsing behavior.

  • Generate reports on overall site usage.

  • Improve and personalize your browsing experience.

You have the ability to manage or disable cookies through your browser settings, though this may impact certain site functionalities.

VII. COMMUNICATION PREFERENCES (SMS)

By opting into Arthur & Harper's SMS updates, you grant consent to receive automated marketing messages to the phone number you provided. Message frequency varies, and your consent is not a prerequisite for making a purchase.

  • Standard message and data rates may apply.

  • Reply STOP to unsubscribe or HELP for support. Other opt-out methods cannot guarantee successful unsubscription.

VIII. YOUR RIGHTS AND CHOICES

  • Marketing Opt-Out: Every email communication provides a clear unsubscribe link.

  • Data Access and Control: Contact us to request access, modification, or deletion of your personal data.

  • Cookie Management: Control cookie preferences directly through your web browser settings.

IX. POLICY UPDATES

This Privacy Statement may be periodically updated to reflect changes in our services or legal requirements. We encourage you to review this page regularly to stay informed about how we protect your information.

X. CONTACT INFORMATION

For any questions, concerns, or data-related requests regarding this policy: